ep77 Privacy Policy — How We Handle Your Personal Data

🏢 1. Data Controller Information

For the purposes of this Privacy Policy, ep77 — the operator of ep77.club — acts as the data controller in respect of all personal data collected through the ep77 platform, including data submitted at account registration, through the ep77 Login system, during payment transactions, and through your ongoing use of ep77 Services.

All data protection enquiries, access requests, and complaints relating to the processing of personal data by ep77 should be directed to the ep77 Data Protection contact at [email protected]. ep77 will acknowledge all data-related correspondence within 48 hours and provide a substantive response within 30 calendar days.

📋 2. What Personal Data We Collect

ep77 collects the following categories of personal data from users of ep77.club:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify the 21+ age requirement)
• Residential address, city, and postcode
• Valid email address
• Pakistani mobile number (used for account verification and SMS OTP)
• Copy of your National Identity Card (CNIC) or Passport, where required for KYC verification

• ep77 Login credentials (username — passwords are stored as irreversible cryptographic hashes and are never accessible in plain text)
• Account registration date, last login date, and device/browser information
• Betting history, game session history, and wagering activity across all ep77 products
• Deposit and withdrawal transaction records, including amounts in PKR and payment method used
• Bonus and promotion redemption history
• Customer support communications, including emails and live chat transcripts

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited on ep77.club, time spent on each page, and navigation paths
• Cookie identifiers and session tokens (see Section 7 for full details)

📥 3. How We Collect Your Data

ep77 collects personal data through the following channels:

• Directly from you: When you register an ep77 account, complete the ep77 Login process, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion.
• Automatically through your use of the platform: When you browse ep77.club, place bets, play casino or slot games, or interact with any feature of the platform. Technical data and usage data are collected automatically via server logs, cookies, and similar technologies.
• From payment service providers: When you complete a transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard, our payment processors share transaction confirmation data and, where applicable, identity verification outcomes with ep77.
• From identity verification services: Where ep77 uses third-party KYC service providers to verify your CNIC or Passport, those providers may share verification results and associated metadata with ep77.
• From fraud prevention and anti-money laundering databases: ep77 may receive data from recognised screening services to fulfil its legal obligations under applicable anti-money laundering and counter-terrorism financing regulations.

🎯 4. Purposes and Legal Basis for Processing

ep77 processes your personal data for the following purposes, each supported by a specific legal basis:

To create and manage your ep77 account, facilitate the ep77 Login process, provide access to cricket betting, live casino, slots, Bingo Fishing, Dragon Tiger Luck, and all other platform features. Legal basis: performance of a contract between you and ep77.

To verify that you meet the 21+ age requirement and to confirm your identity before processing withdrawals or investigating account disputes. Legal basis: legal obligation and legitimate interests (fraud prevention).

To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard; to maintain accurate financial records; and to investigate and resolve payment disputes. Legal basis: performance of a contract and legal obligation.

To monitor your gambling activity for indicators of problem gambling behaviour, to apply deposit limits or cooling-off periods where requested, and to enforce self-exclusion requests. Legal basis: legal obligation and legitimate interests (player protection). 21+

To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in the ep77 Terms & Conditions. Legal basis: legal obligation and legitimate interests.

To send you promotional offers, bonus alerts, and platform updates where you have provided explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Legal basis: consent.

To analyse aggregated, anonymised usage data to improve the performance, security, and user experience of ep77.club for Pakistani players. Legal basis: legitimate interests.

🤝 5. Disclosure of Personal Data to Third Parties

ep77 does not sell your personal data. We may share your personal information with the following categories of third parties solely to the extent necessary to deliver our Services and meet our legal obligations:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard processing partners, for the purpose of completing your financial transactions.
• Identity Verification Providers: Third-party KYC and document verification services used to confirm your identity and age in compliance with ep77's regulatory requirements.
• Fraud Prevention and Screening Services: Services used to screen transactions and accounts against anti-money laundering and sanctions databases.
• IT and Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers who process data on ep77's behalf under strict data processing agreements.
• Customer Support Platforms: Third-party helpdesk software providers who facilitate ep77's customer support operations.
• Regulatory Authorities and Law Enforcement: Where ep77 is required by applicable law, court order, or regulatory instruction to disclose personal data to a government body, law enforcement agency, or regulatory authority.
• Game Content Providers: Where you play games provided by third-party studios on the ep77 platform, those providers may receive anonymised session data for game integrity and RNG auditing purposes.

All third-party service providers engaged by ep77 are bound by contractual obligations that require them to process your personal data only for the specified purpose, to implement appropriate security measures, and to refrain from any further use or disclosure of your data.

💳 6. Payment Data and Financial Information

ep77 takes the security of your financial information with the highest level of seriousness. The following principles govern how payment data is handled on the ep77 platform:

• ep77 does not store raw Visa or Mastercard card numbers, CVV codes, or mobile wallet PINs on its own servers at any point during or after a transaction.
• All card and mobile wallet payment flows are handled entirely within the secure environments of our certified payment processing partners, who operate under applicable PCI-DSS or equivalent standards.
• Transaction records — including amounts, dates, and payment method types (e.g., JazzCash, EasyPaisa, HBL) — are retained by ep77 in accordance with our legal obligations under applicable financial regulations. The minimum retention period for transaction records is five years.
• Withdrawal requests are only processed to a payment method verified as belonging to the account holder. This safeguard exists both to protect players and to fulfil ep77's anti-money laundering obligations.

🍪 7. Cookies and Tracking Technologies

ep77.club uses cookies and similar tracking technologies to operate the platform, maintain your session after the ep77 Login process, remember your preferences, and analyse how Pakistani players use the site. The following categories of cookies are used:

These cookies are essential for ep77.club to function. They include session cookies that maintain your logged-in state after the ep77 Login, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure consistent platform performance. These cookies cannot be disabled without impairing your ability to use the platform.

These cookies remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have set. They improve your experience by reducing the need to re-enter information on each visit.

ep77 uses privacy-respecting analytics tools to understand how players navigate ep77.club, which pages are most visited, and where technical issues occur. Analytics data is aggregated and anonymised and is not used to personally identify individual users.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will affect the functionality of ep77.club, including the ep77 Login system.

🗓️ 8. Data Retention

ep77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following general retention periods apply:

After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in a manner that prevents reconstruction of the original data.

🔒 9. Security Measures

ep77 implements a multi-layered approach to data security, including the following technical and organisational measures:

• 256-bit SSL/TLS encryption applied across all pages and all data transmissions on ep77.club.
• Password hashing using industry-standard one-way cryptographic algorithms. ep77 staff cannot view your ep77 Login password in plain text under any circumstances.
• Two-factor authentication (2FA) available for all account holders via SMS OTP, strongly recommended for all Pakistani players.
• Restricted staff access to personal data on a strict need-to-know basis, enforced through role-based access controls and audit logging.
• Regular independent security audits and penetration testing conducted by qualified third-party cybersecurity firms.
• Automated fraud detection and anomaly monitoring operating continuously across all account activity and financial transactions.
• Physical and logical separation of production data environments from development and testing environments.

Despite these measures, no system can be guaranteed to be entirely immune from all security threats. In the event of a data breach that poses a high risk to affected users, ep77 will notify impacted account holders and, where required, the relevant regulatory authority, within the timeframes required by applicable law.

👤 10. Your Data Rights

As an ep77 account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". ep77 will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data ep77 holds about you, along with information about how that data is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your ep77 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ep77's legal retention obligations (see Section 8).
• Right to Restriction: You may request that ep77 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that ep77 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ep77's right to demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

🔞 11. Children and Minors

ep77 Services are strictly for individuals aged 21 years and above. ep77 does not knowingly collect personal data from any person under the age of 21. Age verification is performed as part of the account registration and KYC process to enforce this requirement.

If ep77 becomes aware that personal data has been collected from a user who is under 21 years of age, we will immediately close the associated account, forfeit any balance in accordance with our Terms & Conditions, and delete the personal data of the underage user as expeditiously as possible.

If you have reason to believe that a person under 21 has registered an ep77 account, please report this to [email protected] immediately. 21+

🌐 12. International Data Transfers

ep77 operates using cloud infrastructure and service providers that may be located in jurisdictions outside Pakistan. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in your jurisdiction, ep77 implements appropriate safeguards to ensure your data remains protected to a standard consistent with this Privacy Policy.

Such safeguards may include standard contractual clauses, data processing agreements incorporating internationally recognised data protection obligations, and, where applicable, reliance on adequacy decisions by relevant regulatory bodies. Details of the specific safeguards in place for any international transfer may be obtained by contacting [email protected].

✏️ 13. Changes to This Privacy Policy

ep77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. Where a material change is made that affects how we process your personal data, ep77 will notify you via email to the address registered on your account and will display a prominent notice on ep77.club for a period of at least 30 days prior to the change taking effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. Your continued use of ep77.club and the ep77 Login system after a Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you should stop using ep77 Services and close your account before the update takes effect.

Previous versions of this Privacy Policy are available upon request by contacting [email protected].

📬 14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ep77 holds about you, please contact the ep77 Data Protection team using the details below. ep77 is committed to addressing all privacy-related enquiries in a timely and transparent manner.

If you are not satisfied with ep77's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction. ep77 will cooperate fully with any regulatory investigation conducted in good faith.

This Privacy Policy, together with the ep77 Terms & Conditions, constitutes the complete agreement between you and ep77 regarding the collection and use of your personal data. If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.